Baystate Health is a progressive, integrated health system nationally recognized for quality of care and technology adoption. TechSpring works every day to facilitate the projects and interactions that are solving the problems of our industry today, re-inventing healthcare as we know it. Come join our team!

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TechSpring is seeking an energetic, hospitality-oriented colleague to join our team as an Innovation Host. 

ABOUT US: TechSpring is a department within the I&T Division of Baystate. We provide co-working space for entrepreneurs and innovators developing technology solutions for healthcare; we also provide a wide range of event/conference services. Our contemporary office is located in downtown Springfield where we offer private, secure office and meeting areas along with open, shared work areas for collaboration.

ABOUT OUR INNOVATION HOST: Our Innovation Host creates the first impression for guests visiting TechSpring’s community and is the central hub for smooth and efficient office operations.     

Work location:  TechSpring:  1350 Main Street, 5th floor -  Springfield MA (One Financial Plaza Building) 

Work hours:  Mon - Fri, 9am - 5pm  with flexibility to cover 2-5 early morning or evening events each month

Primary job responsibilities:   

  1. Provide exceptional reception services:   Welcome guests into TechSpring, assist with registering them in our CRM database, provide tours, offer coffee/water
  2. Keep kitchen well stocked, organized, clean and most importantly, keep the coffee fresh and plentiful
  3. Ensure that TechSpring is always “guest ready”
  4. Answer a multi-line phone system - transfer calls as needed to the appropriate team member
  5. Assist with event coordination and execution - anything from refreshments for a meeting for two to setting up for a party for 202!  May include event notifications, placing/delivering catering orders, stocking the fridge, serving coffee/bagels.  
  6. Provide administrative support to the TechSpring team:  Assist with reports, data tracking, entry level accounting data entry, meeting coordination, etc.)
  7. Order office supplies and event/kitchen supplies; monitor inventory
  8. Manage relationships with TechSpring’s Resident Members: Foster community engagement, provide on-boarding orientation & security access, and maintain regular communications

Required Experience:

  1. Customer service, guest service, and hospitality experience
  2. Administrative assistant experience
  3. Advanced use of office technology (printing, scanning, AV, teleconferencing, smartboards, etc.)
  4. Advanced knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
  5. Advanced knowledge of Google Docs/Google Drive (or similar cloud storage)
  6. Strong use of smartphone mobile apps
  7. Minimum of high school diploma/GED;  associates degree preferred

If you are interested in becoming TechSpring’s Innovation Host, submit your resume to 



Cerner Innovation Architect (Solutions Architect)

Come help us solve the biggest problems in healthcare today.  Our Solutions Architect will provide expertise on the design, build, and current use of applications at Baystate Health to support requirements gathering and discovery for innovation initiatives. The SA will collaborate with Innovation Strategists, who manage TechSpring projects, to identify areas of opportunity for innovation, define technical project scope and resource needs, and advise on the best approach to bring new technology into Baystate Health.

TechSpring accelerates innovation in healthcare informatics & technology. Our main activity is structuring and executing innovation projects in partnership with Baystate Health and world-class technology innovators such as Cerner, Intersystems, AthenaHealth, Imprivata, Medecision, NTT Data, and BD.

This work is challenging. We engage and lead clinical and technology innovators in complex cross-organizational and inter-departmental project teams. To ensure success, we anchor our work in one question:  What needs to be learned or proven to move new solutions forward? This is a lean-startup-meets-healthcare, no-excuses approach, with a laser focus on what we can get done today.

Please email us: 

Position reports to:  Managing Director and co-founder of TechSpring, Christian Lagier

Work location: TechSpring, downtown Springfield, MA. You must be local or willing to relocate. This is a quality-of-life position: interesting work in the Massachusetts healthcare ecosystem with the nation's top innovators; no travel required. 

Job Responsibilities

  1. Serve as Cerner Millennium expert on TechSpring team and primary liaison to the Clinical Solutions team within Informatics and Technology
  2. Work directly with Cerner and innovation teams building technical proof of concepts leveraging emerging interoperability and user interface technologies, e.g. Smart on FHIR, CDS hooks, SmartZone, AMA IHMI, block chain 
  3. Use workflow and system knowledge to analyze and understand Baystate Health’s “passionate problems” and assess the feasibility of our client’s ideas to solve them. Our clients are leading healthcare technology innovators.
  4. Oversee writing of system build and interface specifications by innovation teams
  5. Lead design and documentation of workflows in collaboration with external innovators and Baystate clinicians and informaticists
  6. Review, create and manage execution of test plans
  7. Perform data mapping, analysis, and de-identification
  8. Maintains current knowledge of emerging technologies, industry trends and best practices


  • Strong, broad conceptual understanding, and hands-on experience with technology such as clinical enterprise technology (EMRs) and industry interoperability standards and concepts
  • Execution oriented with an ability to think strategically. You are not just a planner, you are also a doer. You’re not too proud to roll up your sleeves and do whatever it takes to get a job done. TechSpring still feels and operates like a start-up.
  • Extremely organized with a high attention to detail and very strong ability to work fast, prioritize and manage time well.
  • Requires strong problem-solving and analytical skills, as well as creativity and the ability to work with abstract concepts.

Required Experience

  • Healthcare industry experience: 5+ years professional experience in healthcare setting
  • 1+ years project management experience
  • Deep experience with Cerner EHR and ideally also a variety of other EHRs
  • Experience with the procurement, customization, development, implementation, management, evaluation, and continuous improvement of clinical information systems, such as EHRs


TechSpring and Baystate Health are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.