Baystate Health is a progressive, integrated health system nationally recognized for quality of care and technology adoption. TechSpring works every day to facilitate the projects and interactions that are solving the problems of our industry today, re-inventing healthcare as we know it. Come join our team!

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OPEN: Associate Experience Designer 

Req#: R16322
Category(s): Trades/Engineering/Facilities, Facilities
Full Time / Part Time: Full-Time
Shift: First

The Associate Experience Designer will provide support to design teams and senior experience designers employing human-centered design and other experience research tools and methods to solve organizational challenges. 


Essential Responsibilities

  • Represent the human experience perspective on departmental and cross-functional teams.
  • Collaborate/review requirements to ensure the human perspective is included in solution designs.
  • Support the design of research methods and practices to reach project objectives using standard human centered design processes.
  • Support, and in some cases lead the collection, analysis and synthesis of data using observation, empathetic interviewing techniques and applying human-centered design (HCD) methodologies for problem and opportunity analysis, solution design, and rapid prototyping in-context testing and iteration. 
  • Participate in design improvements (process and/or technology) to create experience enhancements.
  • Lead the design for function-level problems/enhancements.
  • Assist in the input and maintenance of project artifacts aimed to establish or surface baseline and goal data.


Education, Training and Experience

Minimum; Bachelor’s degree with 0-3 years in design-related or research-related field.  Ideally with a focused internship or co-op in design or research capacity.


Knowledge Skills and Abilities

  • Has passion for human-centered design and how to redesign and rethink healthcare.
  • Familiarity with qualitative and quantitative research methods including in-depth interviews, in-person/online facilitation, survey design, and data analysis.
  • Can tell a story with graphics and words using standard tools i.e. adobe creative suite, MS Powerpoint.
  • Developing skill-set for communicating data, design methodology, key findings, and rationale to team members.
  • Established a portfolio of 1-3 problems solved (does not have to be launched products/services) using design methodologies.

You Belong At Baystate

At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.




Bachelor of Arts (Required)


Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.


Send Resume and Cover letter to:  [email protected]  or apply on the Baystate Job Site. 





TechSpring Central is seeking an energetic, hospitality-oriented colleague to join our team as an Administrative Assistant/ Innovation Host. This is a full-time position through Baystate Health.   A successful candidate will create an exceptional front desk/receptionist experience for our resident members, guests and visitors as well as provide top-notch administrative support to our Innovation Team by way of calendar management and administrative project support. 


ABOUT US: TechSpring is a department within the Informatics and Technology Division of Baystate Health. We provide co-working space for our Baystate team members  as well as community members, entrepreneurs and innovators developing technology solutions for healthcare. Our contemporary office is located in downtown Springfield where we offer private, secure office and meeting areas along with open, shared work areas for collaboration.


ABOUT OUR ADMINISTRATIVE ASSISTANT/INNOVATION HOST: Our Innovation Host creates the first impression for guests visiting TechSpring Central and is the central hub for smooth and efficient office operations. This individual is responsible for greeting our Baystate team members, our member residents and visitors; they provide the guidance and information that our guests need to feel comfortable, welcome and productive. They help coordinate details for events – from organizing refreshments for a quick meeting for two, to helping our team pull off an all-day event for 102. Our Host assists with onboarding new members (tours, orientation, security access),  tracks and enters data for various reports and website content, orders office supplies, assists with processing mail and packages and ensures that our self-serve kitchen is always equipped with snacks and coffee (because good caffeine is the lifeblood of our TechSpring community).  The Administrative Assistant will manage calendars for the TechSpring Innovation Team by participating in meeting scheduling calls with other Staff Assistants, Administrative Assistants and Executive Assistants throughout Baystate.  Strong communication (both written and verbal) skills are key to success in this role.  Other administrative tasks may include some basic accounting functions or management of the department’s purchasing credit card, entry of time cards, Executive’s travel arrangements as well as provide support for project meetings as needed. 


REQUIREMENTS: A natural interest in helping and supporting others, ability to work regular business hours (M-F, 8-4:30pm or 8:30-5pm), interest in learning new technology (apps, audio-visual equipment, hardware), self-motivated team player with capacity to foster positive relationships.    

Must possess a high school diploma.


Our Innovation Host will be a full time employee of Baystate Health, eligible for premium healthcare and dental packages, long and short-term disability, life insurance, paid time off, etc.   We are currently accepting applications for this positions.   


Submit CV/Resume and a quick note of interest to [email protected]


TechSpring and Baystate Health are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.