February's Tap into TechSpring "When Your Customers Innovate for You"

There’s a science to identifying the right initiatives to pursue, and how to design services and solutions that will capture the hearts and minds of both patients and employees.

Join us Thu, Feb 13 (5-8p) for an evening in our Consumerism Series where Jill McCormick, Director of Design and Innovation, will share examples and methodology of how user driven innovation can increase the likelihood of "getting it right"..

“Human Centered Design is a superpower that an organization can use to tell the story of how customers and front line staff experience their enterprise (in a scientific/methodical way). This allows leaders to develop strategies and make decisions from a place of true empathy and understanding.” ~Jill McCormick



TechSpring is the digital innovation team of Baystate Health. Attractively located in downtown Springfield, we also offer first class co-working, office and event space along with professional conference services including hosting and marketing support. If you’re working at the intersection of healthcare and technology, come join us!

Learn more about Tap into TechSpring events here.

Mark your calendars, it is always the second Thursday of each month from 5-8pm.  

What’s on Tap?  


Lauren Chlanda

Will you come?

February 13, 2020 at 5:00pm - 8pm
1350 MAIN ST 5th floor
Springfield, MA 01199
United States
Google map and directions
Jill McCormick